Voice Support Agent - Graphic Design - Influx. Inc

Influx. Inc | Home office

Descrição : Voice Support Agent - Graphic Design. A empresa : Influx. Inc. Localização : Home office

Job description

You’ll be tasked with answering customers' questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Tasks include:

  • Communicate effectively via phone, email, and chat with our customers
  • Coordinate effectively with peers and your manager
  • Contribute to a high-performance and friendly workplace culture
  • Identify and assess customers' needs to achieve satisfaction
  • Strives for the one contact resolution goal and eliminates the need for follow-up
  • Foster confident relationships through open and engaging communication
  • Go above and beyond to engage with customers

Requirements:

  • Excellent written and verbal English communication skills
  • Minimum one year phone / voice support experience
  • Strong problem-solving skills
  • Team player
  • Quiet environment- free of distractions and background noise
  • Ability to navigate multiple computer applications simultaneously
  • Scheduling flexibility - Able to work a 9 hr shift that includes weekends and public holidays (the latest shift ends at 11pm)
  • Experience with online platforms (CRMs , Zendesk, Slack)
  • Own a fully-functional laptop
  • High-speed, reliable internet connection
  • Ability to type 40-45 wpm (data entry experience a plus)
  • Keen attention to detail
  • Strong organizational skills
  • Ability to thrive in a remote work environment

Laptop specifications:

16GB RAM
Intel i5 or higher processor
SSD hard drive, 256GB or higher.

Benefits:

  • The flexibility of working from home without having to go to the office
  • Work with clients in the USA, EU and elsewhere
  • Extensive opportunities to learn from, and work with, high-performing colleagues
  • Career opportunities! We're a fast growing startup with roles and positions to grow into

If this sounds like you or someone you know, apply now!

Job Type: Full-time

Salary: R$2,300.00 - R$2,500.00 per month

Work Location: Remote